Despite overall efficacy, many clients do not benefit, dropouts are a problem, and providers vary significantly in success rates, are poor judges of negative outcomes, and don’t have a clue about their effectiveness. The Partners for Change Outcome Management System (PCOMS), a systematic client feedback intervention, offers a solution. PCOMS uses two, four item scales to solicit consumer feedback regarding factors proven to predict success regardless of treatment model or presenting problem: early progress (using the Outcome Rating Scale) and the quality of the alliance (using the Session Rating Scale). PCOMS:
Consequently, unlike other methods of measuring outcome, this system truly involves consumers in all decisions that affect their care while honoring the time demands of front-line clinical work and documenting proof of value.
Six randomized clinical trials (RCT) conducted by the clinical developer, Drs. Barry Duncan, Jeff Reese, and other researchers at the Heart and Soul of Change Project have shown PCOMS to significantly improve effectiveness in real clinical settings as well as substantially reduce costs related to length of treatment and provider productivity. Because of these RCTs, PCOMS is recognized in the Substance Abuse Mental Health Services Administration’s (SAMHSA) National Registry of Evidence-based Programs and Practices (NREPP). PCOMS has been implemented by hundreds of organizations in all 50 states and in 20 countries.